Business Ethics, Employee Conduct, Corporate Responsibility - FXCM

Code of Business Ethics and Director, Officer & Employee Conduct


FXCM is committed to maintaining the highest level of public trust and confidence. FXCM has earned a reputation for fairness, honesty, and integrity, and considers this to be our most valuable corporate asset. We recognise that our reputation hinges on the adherence of our employees to the highest standards of ethical behaviour and professionalism in the performance of their duties, without which our history of accomplishments would not have been possible.

The Code of Business Ethics and Employee Conduct (the "Code") sets forth a summary of the common standards we have established for the Company, its managers, and employees. The Code is designed to promote the values and principles it embodies and to deter any wrongdoing. The Code is crucial in ensuring that our employees—as well as the public at large—are aware of the standards we have set for ourselves. All employees are personally responsible for compliance with the Code, and failure to comply with its provisions is grounds for disciplinary action, which may include dismissal, and referral to the relevant governmental authorities and other regulatory bodies, where appropriate. Regarding any course of conduct not specifically addressed in the Code, employees are instructed to consult their supervisors or an appropriate representative of the Legal or Compliance Departments, but ultimately, they are responsible for using good judgment and acting in a manner consistent with the spirit, principles, and values embodied in the Code.

Governing Laws & Regulations

FXCM's objective is to provide our clients with the utmost in value and client service and to maximise their forex trading experience. Notwithstanding these objectives, the Company places legal and regulatory compliance above profits. In our business conduct, we must always be in compliance with applicable laws and regulations.

FXCM Australia Pty. Limited ("FXCM AU") is the holder of an Australian Financial Services Licence (Number 309763) issued by the Australian Securities and Investment Commission (ASIC). FXCM AU's ACN with ASIC is 121934432. Employees are expected to comply with all applicable laws and regulations.

FXCM Australia's affiliates are also registered with the Commodity Futures Trading Commission (CFTC) as a Futures Commission Merchant (FCM) in the United States or licensed by the Financial Conduct Authority (FCA) in the United Kingdom.

Core Ethical Values


FXCM realises that our success is based on the Company's reputation for integrity along with the public trust and confidence this reputation has garnered. We respect the interests of our clients, we will honour our commitments, and are forthright in promising only what we can deliver.


ASIC requires that communications with the public may not be false or misleading and a person must not engage in dishonest conduct or conduct which is misleading or deceptive. FXCM believes that the imperative for truthfulness and honesty does not stem merely from the strictures of regulatory compliance; rather, it is due to our philosophy of increased investor protection that we undertake every effort to ensure that our client communications and promotional materials are truthful and complete. Accurate and complete information enables investors to make intelligent decisions and, therefore, our statements are designed not to confuse or mislead.


FXCM is committed to treating those with whom we deal in the same manner that we expect to be treated by others. We apply this approach in a consistent, non-discriminatory manner; from our largest institutional investors to our smallest account holders.

We compete aggressively in furtherance of our overall interests, yet we do so fairly, ethically, and in a manner that fully complies with all applicable laws and regulations, as well as the values and principles embodied in this Code.

Our history of success has been achieved through honest business competition. We do not seek competitive advantages through illegal or unethical business practices. We endeavour to deal fairly with our clients, service providers, other firms, and individual colleagues. We oppose taking unfair advantage of anyone through any form of manipulation, concealment, abuse of privileged information, misrepresentation of material facts, or any other unfair practice.


FXCM has a history of living up to the commitments and responsibilities we have toward our clients, employees, service providers, government authorities, regulators, other firms, the media, and society. To our clients, we are committed to providing our products and services in an efficient and innovative manner consistent with their needs, and we offer a trading environment that is fast, reliable, convenient, and valuable in terms of price and quality. To our employees, we offer challenging positions in a professional and collegial environment and equal opportunities for performance-based professional development. To our service providers, we seek to build mutually beneficial relationships, while promoting the Code's principles in the process. To our regulators, we strive to strictly observe and comply with all relevant laws, rules, regulations, and standards of good business practice. We do not sacrifice legal and regulatory compliance for the sake of profits; rather, we offer the authorities and regulatory bodies our cooperation and assistance toward the shared goal of investor protection. To other firms, we are committed to respectable business practices and to compete by providing superior products and services. To the media, we offer our support in providing accurate and objective coverage of our business. As a member of society at large, we offer our support to many organisations and institutions dedicated to social, charitable, educational, humanitarian, and cultural causes. We are committed to remaining a responsible, law-abiding corporate member of society.


FXCM invests tremendous resources of time, energy, and expense into developing the superior forex products and services that have earned us widespread recognition as an industry leader in the online currency market. As a result, the trading volume for FXCM Holdings LLC is virtually unrivalled in the industry, and has enabled us to build strong execution relationships with many of the world's largest liquidity providers which include global banks, financial institutions, and other market makers.

We value both innovation and experience in our personnel. Our executives and employees possess a wealth of experience in the foreign currency markets, and many have been involved as pioneers in online foreign exchange since the inception of the industry. We are uniquely qualified in our field.


Reliability is the hallmark of FXCM and the products and services we offer. The Company provides a 24-hour multilingual support network that includes sales, dealing, administrative, and technical support, whenever the forex market is open. Our goal is to give clients peace of mind in the knowledge that they can depend on us, thereby freeing them to dedicate more attention to their individual investment strategies.

Core Professional Values: Business Practices

Regulatory Compliance

FXCM acknowledges the importance of all relevant laws, rules, regulations, policies and standards—, whether internal or external—, and complies with them. We are committed to strict management discipline and a first-class control and compliance environment. As the holder of an Australian Financial Services Licence, FXCM Australia is required to meet strict financial standards, including capital adequacy or financial resource requirements. We are also required to submit financial reports to our regulators, both domestic and overseas. These standards are rigorously enforced by ASIC, which have the right to fine firms and/or terminate their regulatory status for violations.

Client Money

Client Money deposited with FXCM Australia will be segregated in accordance with the Australian Client Money Rules.

Due Diligence

FXCM conducts due diligence so that we know our clients, and conduct our transactions in accordance with all applicable laws, rules, and regulations. FXCM has adopted a Client Identification Program, a.k.a Know Your Client Policy, documenting our procedures to obtain, verify, and record information that accurately identifies each person who opens an account with us. All employees are required to comply with the Client Identification Program and Know Your Client policies and procedures.


It is FXCM's policy that the information in our communications be full, fair, accurate, timely, and understandable. This policy applies to communications with government authorities, regulators, employees, clients, and the media. All employees involved in our disclosure process (including upper-level management) are responsible for acting in furtherance of this policy. In particular, these individuals are required to maintain familiarity with applicable disclosure requirements, and they are prohibited from knowingly misrepresenting, omitting, or causing others to misrepresent or omit, material facts to others, whether within or outside the Company, including our independent auditors. Those engaged in a supervisory role over our disclosure process have an obligation to discharge their duties with diligence.

Books & Records

FXCM records in a complete, accurate, and timely manner, all transactions and obligations on our client accounts. We maintain systems of internal accounting controls designed to ensure the reliability and adequacy of our client account records, and the regulatory reports they generate. We maintain records for the period required by applicable laws and regulations.


FXCM is committed to an independent, robust internal and external audit process to supplement our operational processes and to help us identify and address any relevant accounting, internal accounting controls, or auditing matters. Our managers cooperate fully with our auditors to reach and implement solutions in an efficient and timely manner.


FXCM maintains appropriate instruments to control and monitor the transfer of confidential and sensitive information within and, as far as possible, outside the Company on a need-to-know basis. We do not deliberately disclose non-public information concerning our business, our clients or our employees, unless in connection with the delivery of services to our clients, upon request of our clients, or as required to do so by law.


FXCM strives to maintain an open and transparent dialogue with our clients and others, based on fairness, mutual respect, and professionalism.

Risk Management

FXCM advises clients to engage in conscious, disciplined, and intelligent risk taking. For our part, we are guided by the principle of adherence to the appropriate legal and regulatory frameworks as well as the instruments, procedures, and managerial approval processes to monitor, control, and manage the risks to which we are exposed.

Anti-Money Laundering and Counter-Terrorism Financing

Money laundering is the process by which persons or businesses attempt to conceal the origin and ownership of the proceeds of illegal activity such as fraud, theft, drug trafficking, or any other crime. Money laundering may also involve the use of legitimately derived funds to finance terrorism. Various financial products and transactions, including those related to the foreign exchange market, may be involved in money laundering schemes or financing terrorism. Accordingly, we are aggressive in not allowing the Company to be used as a vehicle for such activity. Money laundering and financing terrorism are criminal offenses and can subject its perpetrators and/or facilitators to substantial criminal and civil sanctions, including imprisonment and fines.

To ensure compliance with anti-money laundering and counter-terrorism financing laws and regulations, FXCM has implemented policies and procedures to detect, prevent, and report money laundering or other suspicious activity.

Continuous Improvement

While this Code does not create legally binding obligations on FXCM, nor does it confer legal rights to our employees or others, we actively review our past performance and strive to adhere to the principles and values included herein.

Core Professional Values: Employment Practices

FXCM's Commitments to Employee Excellence & Equal Opportunity

FXCM seeks to create and maintain a professional environment designed to attract, develop, and retain outstanding people. We offer equal opportunities, irrespective of race, national origin, ancestry, gender, sexual orientation, religion, age, physical disability, medical condition, or pregnancy. We will not tolerate any form of unlawful discrimination, harassment, retaliation, or retribution. Employees are instructed to consult the Employee Manual for our complete harassment policies and reporting procedures.

Competitive Reward System

FXCM offers a performance-based culture, with a corresponding competitive reward system and periodic fair and objective evaluations that take into account personal contribution to our overall efforts, as well as adherence to the values and principles set forth in this Code. Our partners and managers maintain an open-door policy designed to give each and every employee easy access to management.


We assess whether violations of this Code have occurred and, if so, determine whether or not disciplinary measures should be taken against the violator and others involved in the wrongdoing. Disciplinary measures may include, but are not limited to, counselling, oral or written reprimands, warnings, probation or suspension without pay, demotions, reductions in compensation, termination of employment, restitution, and legal action.

We may waive application of the Code in certain limited situations. Any waivers of Code provisions may be granted only in exceptional circumstances, upon management review. An employee who believes that a waiver may be called for is instructed to discuss the matter with our General Counsel and/or Chief Compliance Officer.

Employee Responsibilities


Each FXCM employee is personally responsible to abide by all laws, rules, and regulations, as well as the internal policies of FXCM, including the principles and values embodied in this Code. These responsibilities include being familiar with the laws, rules, regulations, guidelines, manuals, and emerging best business practices relevant to their duties, and implementing them to the best of their abilities.


We actively seek to distinguish ourselves from other firms in the area of client service. We expect and encourage our employees to foster a client-focused approach, and to treat our clients with utmost courtesy, professionalism, and respect.


We expect our employees to embrace teamwork and to contribute their best efforts toward reaching common goals.


We expect our employees to act at all times in good faith, with due care, competence, credibility and diligence, and without any misrepresentation of material facts.


During the course of their service, employees may be provided access to information regarding our clients, trade practices, systems, marketing or strategic plans, fees and revenues, and other knowledge considered proprietary by FXCM or our clients. Employees are not permitted to disclose or use, either during or subsequent to their employment with FXCM, any such information they receive or develop, except for authorised business purposes or where legally mandated. This includes, but is not limited to, information stored on any computer system as well as proprietary software developed by FXCM.

Any employee who possesses confidential information has an important responsibility to keep that information confidential, and to disclose such information internally only on a need-to-know basis. Employees must be discreet with confidential information and avoid communicating confidential matters in ways that are susceptible to interpretation or use by third parties.


Personal conflicts of interest arise when employees face a choice between their personal interests (financial or otherwise) and those of the Company. Conflicts of interest may call into question the Company's integrity as a whole. Accordingly, an employee's service to the Company may not be subordinated to personal gain and advantage. All employees are expected to act in the Company's best interest. Any employee in a position where his or her objectivity may be questioned because of an individual interest or family or personal relationship should consult his or her supervisor or an appropriate representative of the Legal or Compliance Departments. Similarly, any employee aware of a material transaction or relationship that could reasonably be expected to give rise to a personal conflict of interest should promptly discuss the matter with a supervisor or Legal or Compliance Officer.


Employment and participation in other activities outside the Company could interfere with an individual's duties as an FXCM employee. Service by any employee as a director, trustee, or officer (paid, unpaid, elected, appointed, or otherwise) of any business other than FXCM requires written approval from the Legal or Compliance Departments. Unless given specific permission, service by any employee on a board or in an advisory position with other firms in the foreign currency industry, and particularly with any of our clients, is not allowed.

Questions Regarding the Code and Reporting Violations

Employees are encouraged to talk to their supervisors when in doubt about the best course of action in a particular situation. Any questions regarding the Code and its applicability may be directed to your supervisor or the Legal or Compliance Departments.

We encourage reporting of violations of laws, rules, regulations or the Code to be done directly to relevant supervisors and appropriate representatives of the Legal and Compliance Departments or, where appropriate, directly to higher levels of management. Reports by officers and employees may be made on a confidential, anonymous basis. In case of violations by directors, senior employees and officers, such reports should be made to an appropriate representative of the Legal or Compliance Departments.

Under FXCM’s Whistleblower Policy, any employee may, in his or her sole discretion, report to the Audit Committee, the General Counsel or to the Company’s Ethics and Compliance Hotline, openly, confidentially or anonymously (i) any questionable accounting, internal accounting controls or auditing matters; (ii) non-compliance with applicable legal and regulatory requirements or the Code; or (iii) retaliation against employees and other persons who make, in good faith, allegations of questionable accounting, internal accounting controls or auditing matters, in each case through any avenue available, including:

  • in writing to FXCM, Attn: Audit Committee or General Counsel, 55 Water St., 50th Floor, New York, NY 10041;
  • by calling (877) 882-3925 at any time; or
  • by accessing and submitting a message.

Any other interested party may report to the Audit Committee, the General Counsel or to the Company’s Ethics and Compliance Hotline any issue regarding questionable accounting, internal accounting controls or other auditing matters, legal allegations or retaliatory acts, as set forth in the preceding paragraph. Any such report must be accompanied by the name of the person submitting the report.

All reports should be factual rather than speculative or conclusory, and should contain as much specific information as possible to allow for proper assessment. In addition, all reports should contain sufficient corroborating information to support the commencement of an investigation, including, for example, the names of individuals suspected of violations, the relevant facts of the violations, how the complainant became aware of the violations, any steps previously taken by the complainant, who may be harmed or affected by the violations, and, to the extent possible, an estimate of the misreporting or losses to the Company as a result of the violations.

The hotline above and website are managed by an outside, independent service provider and allow any employee or other interested party of the Company to make a report. Employees are able to submit a report on an anonymously and confidential basis and are not required to divulge their names.

The hotline above and website service provider will explain to each caller procedures for following up on the report (including the caller’s providing additional information at a later date).

The Company expressly prohibits retaliation against any director, officer or employee for reports made in good faith.

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