Documentation FAQ

Trading Accounts

MyFxcm/Forms

Basic Document Questions

How can I send my documentation to FXCM?: You may send a digital version of your documents via e-mail to support@fxcm.com.au or you may fax documents to 1800 195 619 (AU) or 0800 450 209 (NZ).
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What information should I include when sending documents?: Please ensure your name and e-mail address are clearly visible when sending documents to FXCM. If you have already received a temporary ID you may indicate that as well.
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Why do you need this identification information?: These steps are taken to ensure the validity of the information on the application and to protect customers from potential fraud. FXCM utilises various identification and verification systems to confirm the identities of our clients. Sometimes, if an identity cannot be confirmed, we ask for additional information to help us do so.
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My documents are not in English. Will this be a problem?: FXCM has staff available to translate documents in many languages. In the instance an in-house translator is not available, you may be asked to provide a certified English translation of submitted documentation.
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ID and proof of residence

Does my ID and proof of residence need to be certified?: All documents submitted as ID and proof of residence must be a certified copy.
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Who can certify documents?: Please click here to see a list of certifiers.
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What information needs to be on the government issued photo ID?: The government issued photo ID must show your name as indicated on the trading agreement and your date of birth. The ID may not be expired. If the ID has expired, but you have been granted an extension, please submit both ID and extension.
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What information needs to be visible on my passport or National ID card?: Your identification must clearly indicate your full name, date of birth, and expiration date. The name on the passport or national ID card must match the name on the FXCM trading agreement.
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What can I use for government issued photo ID?: Acceptable government issued photo IDs include, but are not limited to: passports, driver’s licences, and national ID cards. Other types of government issued photo ID may be acceptable after review on a case by case basis.
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What information needs to be on a proof of residence?: The proof of residence must show your name and home address as indicated on the trading agreement. The document must be dated within the last six months.
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What types of documents can be used for proof of residence?: Acceptable forms of proof of residence include but are not limited to: utility bills, bank or credit card statements, and current lease agreements. These documents must be received in their entirety as we cannot accept payment stubs or folded documents. Confidential information, such as account number, may be removed at your discretion.
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Can I use my office address instead of my home?: Proof of residence is used to verify the residential address as indicated on the trading agreement. Please provide your residential address.
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I lease my home and all bills are in the landlord's name. Is this okay?: We will need a document that indicates your name and the address indicated on your trading agreement. Common solutions are a bank statement or a signed copy of the lease agreement indicating the term of the lease.
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I do not receive any mail at my home address. Can I provide a document showing my P.O. Box?: We cannot accept any proof of residence that only provides a P.O. Box. A common solution is to submit a document, such as a utility bill, that shows the service address along with the mailing address.
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What information needs to be displayed on my credit/debit card statement?: The statement should be for the card used to fund your trading account. It must be a recent statement (within the last six months) and must show the cardholder's first and last name, as well as the last four digits of the card used. The statement must also list the current address as stated on the application (P.O. Boxes are not acceptable). Deposits will not be applied to the account until all documents have been received when requested.
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My driver’s licence has my address on it. Can I use this document for both ID and proof of residence?: We need two separate documents to satisfy the identification requirements. A driver's licence may only be used for proof of residence if it was issued within the last six months.
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My application is for a joint account. Do you need documentation for both account holders?: Both account holders must provide government issued photo IDs and documentation for proof of residence. If both applicants indicated the same residential address one proof of residence with both names on it is sufficient. If applicants indicated different addresses, we will need a separate proof of residence for each.
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My application is for a corporate account. Whose name and address should be on the proof of residence?: The proof of residence submitted for a corporate account should indicate the name and personal residential address of the individual applicant or signatory rather than the name of the corporation. Additionally, FXCM LTD must collect ID and proof of residence for all parties owning 25% or more of the applying entity.
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Corporate Documents

What is a Certificate of Incorporation?: A Certificate of Incorporation (also known as Articles of Association) is a document usually filed with local government or other regulatory agency as evidence of business registration. This or other similar authenticating documents must accompany corporate applications.
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What are Articles of Organisation?: Articles of Organisation state the purpose for which the company was formed, indicate the members of the company, and permissibility of company funds to be used in investments or other similar authenticating documents must accompany this application. This document should also include a breakdown of the shares of the company. If any shareholder owns more than 25% of the company, FXCM will require an ID and proof of residence from that individual.
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How much of my Trust Agreement do you need?: Opening a Trust account requires the submission of a complete copy of the Trust Agreement, Trust Authorisation Form, and Trust Deed. To open an account in the name of a trust, the terms of the trust must not prohibit or conflict with the terms of the Client Agreement or Trustee’s resolution.
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What is a Partnership Agreement?: A Partnership Agreement is a document usually filed with local government or other regulatory agency as evidence of partnership registration. The document states the purpose for the partnership, indicates involved parties, and details permissibility of partnership funds to be used in investments. If the general partner is a corporation or LLC, the corporation or LLC must submit the complete corporate documentation.
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How can I provide the breakdown of shares/Share Registry?: The corporate breakdown of shares or Share Registry should be within the official Articles of Organisation. If the details are not within the corporate documentation, please contact FXCM at your earliest convenience.
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Account Clarification

How can I provide a unique e-mail address?: Simply send an e-mail to support@fxcm.com.au from the e-mail address listed on your application indicating the new e-mail address you wish to use.
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How can I provide clarification of nature of business?: Simply send an e-mail to support@fxcm.com.au from the e-mail address listed on your application with a few brief sentences about your employment. For example, if you indicated on your application that you worked in sales, for clarification you might indicate what products you sell.
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How can I provide clarification of source of income?: Simply send an e-mail to support@fxcm.com.au from the e-mail address listed on your application with a few brief sentences about your source of income. For example, if you indicated on your application that you receive income from investments, for clarification you might indicate what types of investments they are.
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I have declared bankruptcy in the past. What do you need for proof of bankruptcy discharge?: We will need a court-issued letter indicating you were discharged from bankruptcy.
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Certifying Your Documents

The certification on each document must be original. For the copies of client's documents to be considered certified, they could be signed by one of the following according to the Schedule 2of the Statutory Declarations Regulations 1993:

Part 1 - Occupations

A person who is currently licensed or registered under a law to practise in one of the following occupations:

Chiropractor
Dentist
Legal practitioner
Medical practitioner
Nurse
Optometrist
Patent attorney
Pharmacist
Physiotherapist
Psychologist
Surgeon
Veterinary surgeon

Part 2 - Other person who is in the following list:

A person who is enrolled on the roll of the Supreme Court of a State or Territory, or the High Court of Australia, as a legal practitioner (however described).
A judge of a court.
A magistrate.
A chief executive officer of a Commonwealth court.
A registrar or deputy registrar of a court.
A Justice of the Peace.
A notary public (for the purposes of the Statutory Declaration Regulations 1993).
A police officer.
An agent of the Australian Postal Corporation who is in charge of an office supplying postal services to the public.
A permanent employee of the Australian Postal Corporation with 5 or more years of continuous service who is employed in an office supplying postal services to the public.
An Australian consular officer or an Australian diplomatic officer (within the meaning of the Consular Fees Act 1955).
An officer with two or more continuous years of service with one or more financial institutions (for the purposes of the Statutory Declaration Regulations 1993).
A finance company officer with five or more continuous years of service with one or more finance companies (for the purposes of the Statutory Declaration Regulations 1993).
An officer with, or authorised representative of, a holder of an Australian financial services licence, having two or more continuous years of service with one or more licensees.
A member of the Institute of Chartered Accountants in Australia, CPA Australia or the National Institute of Accountants with two or more years of continuous membership.
A bailiff.
A building society officer with 5 or more years of continuous service.
A clerk of a court.
A Commissioner for Affidavits.
A Commissioner for Declarations.
A Credit union officer with 5 or more years of continuous service.
An Employee of the Australian Trade Commission who is in a country or place outside Australia, authorised under paragraph 3 (d) of the Consular Fees Act 1955, and exercising his or her function in that place.
An Employee of the Commonwealth who is in a country or place outside Australia, authorised under paragraph 3 (c) of the Consular Fees Act 1955, and exercising his or her function in that place.
A fellow of the National Tax Accountants' Association.
A marriage celebrant registered under Subdivision C of Division 1 of Part IV of the Marriage Act 1961.
A master of a court.
A member of Chartered Secretaries Australia.
A member of Engineers Australia, other than at the grade of student.
A member of the Association of Taxation and Management Accountants.
A member of the Australasian Institute of Mining and Metallurgy.
A member of the Australian Defence Force who is an officer, a non-commissioned officer within the meaning of the Defence Force Discipline Act 1982 with 5 or more years of continuous service, a warrant officer within the meaning of that Act.
A member of the Parliament of the Commonwealth, the Parliament of a State, a Territory legislature, or a local government authority of a State or Territory.
A minister of religion registered under Subdivision A of Division 1 of Part IV of the Marriage Act 1961.
A permanent employee of the Commonwealth or a Commonwealth authority, a State or Territory or a State or Territory authority, or a local government authority with 5 or more years of continuous service who is not specified in another item in this list.
A Senior Executive Service employee of the Commonwealth or a Commonwealth authority or a State or Territory or a State or Territory authority.
A Sheriff.
A Sheriff's officer.
A teacher employed on a full-time basis at a school or tertiary education institution.