New Clients
- New Clients: You have filled out the online application but have yet to receive an account number.
- Please deposit funds into your account by clicking here.
Information about protecting your password
NO CASH Deposits or Internal Transfers: Please DO NOT initiate internal transfers or submit branch deposits (cash or check deposits) directly into our bank accounts. FXCM can neither guarantee the receipt nor the return of cash deposits made at a bank branch. Deposits that are made directly into our bank accounts arrive with insufficient information, which will cause a significant delay in the allocation of funds to your trading account. Branch deposits may be held by FXCM for up to thirty days or longer before being released as part of our due diligence process.
No Third Party payments:
FXCM does not accept funds for any trading account via a third party. We can neither guarantee the receipt, nor the return of such payments. Please keep in mind that restrictions on third party payments are set by banks and Australian authorities, which have developed extensive procedures, regulations, and laws to stop the transfer of illegal funds, commonly known as money laundering.
Safeguard Your Password
FXCM is committed to ensuring the security of all our customers.†
With that goal in mind we offer 128-bit Secure Socket Layer password encryption, in conjunction with other security features built into our interface.
At the same time, the following tips would also help augment the inbuilt system security.
Safeguard Your Password. Most people will want to write the password on a piece of paper and place it right next to their computer or share their password with family or friends. Or worse, they will stick the password and username on their monitor. If you need to write it down, do so but shred it immediately after you are able to log in successfully.
Change Your Password Often. You may change your password using the interface provided on the FX Trading Station by going to System > Change Password. It would therefore be prudent to regularly update your password to avoid a redundant, standard password being compromised.
Use a Strong Password. Passwords should be selected in a format that would not easily be compromised. Passwords must be at least 8 characters long, with at least one upper case letter, at least one lower case letter, and at least one number.
How Can I Avoid Creating a Bad Password?
Avoid passwords that would be easy for anyone to guess, such as:
- Don't use any information pertaining to you: "your name", "phone number" or "social security number."
- Don't use all numbers or "123456."
- Don't use all letters or "abcdefg."
- Don't use names of spouses, children, or pets.
- Don't use any word that can be found in the dictionary.
- Don't use your username as your password.
- Diligence and Alacrity of Action. If you suspect that your password has been compromised, or that someone is trying to breach your account security, please contact us immediately so that we may also take the appropriate steps at our end to prevent any unauthorized access to your account. You may contact us via telephone at 1800 109 751, or email us at support@fxcm.com.au.
†Password protection: The Trader is obligated to keep passwords secret and to ensure that third parties do not obtain access to the trading facilities. The Trader will be liable to FXCM for trades executed by means of the Trader's password even if such use may be wrongful.
