• Australia Freecall: 1800 109 751
  • New Zealand Freecall: 0800 450 331
Forex Live Chat
  Live Clients
Why Trade at FXCM?
Contact Us
Free Practice Account
Software Download
Apply Now
Deposit Funds
MyFXCM
Forex Charts
DailyFX News
FXCM Trading Station II Tour

Contact FXCM

Client Support Information

Product Enquiries and Service Numbers
FXCM representatives are available 24 hours a day, while the forex market is open.
Australia Tel: 1800 109 751 | Fax 1800 195 619
New Zealand Tel: 0800 450 331 | Fax 0800 450 209
International Tel: +1 212 609 2952 | Fax +1 212 201 7309
E-mail: support@fxcm.com.au
Chinese Support
Trading
Subject to available liquidity, the trading desk is open from 9:15 AM Sydney time Monday morning through 8:00 AM Sydney time Saturday morning.
Trading by Phone: +1 212 201 7300
When is it appropriate to call the trading phone number?
All FXCM clients are encouraged to call the trading desk under the following conditions:
  • No immediate access to the Internet
  • Trader fails to receive a confirmation on an order placed online
  • Internet failure or failure to connect to the FXCM server
For any other enquiries that are not trade related please call FXCM's client support staff, which is available 24-hours a day to assist you at +1 212 897 7660.
What if the trade was executed incorrectly?
If you believe that a trade was executed incorrectly please contact the Sales and Client Services Support Desk immediately. Make sure that you have on hand all information pertaining to the trade including: ticket number, time of the trade, and nature of the problem. The trade will be audited, and when necessary an adjustment will be made in a timely manner.
Security
FXCM utilises state-of-the-art encryption, authentication protocols, and one of the best firewall protections to ensure that every transaction and client record is completely authenticated and secure. FXCM employs back up systems and contingency plans to minimise the possibility of system failures. If there is a problem with our server, all open trades, stop orders, and trading histories are saved on our back-up files. All orders are GTC by default.
Local Freecall Numbers
Country/Region Phone Number
Australia 1800 109 751
New Zealand 0800 450 331
International Freecall Numbers
Country/Region Phone Number
Argentina 0800-333-0368
Austria 0800291095
Bahamas 18772290013
Bermuda 18772290013
Brazil 0 800 891 6267
Canada 1-888-50-FOREX (36739)
China 00-800-2233-4466
Colombia ETB
Colombia Tel
01-800-700-1627
01-800-913-4776
Costa Rica 08000130807
Cyprus 80097180
Dominican Republic 1-888-751-8159
Finland 0800-9-18094
France 0800-909544
Germany 00-800-2233-4466
Greece 0080018092014732
Hong Kong 001-800-2233-4466
Hungary 00-800-2233-4466
Iceland 800-9361
Israel 00-800-2233-4466
Italy 800-78-5081
Japan 0066-3380-1334
Korea 002-800-2233-4466
Luxembourg 00-800-2233-4466
Mexico 1-866-272-2713
New Zealand 0-800-45-0331
Panama 0018002014732
Peru 080052180
Poland 008001113568
Singapore 001-800-2233-4466
South Africa 800990863
South Korea 002-800-2233-4466
Spain 900-97-7623
Sweden 020-79-75-61
Switzerland 00-800-2233-4466
Taiwan 00-800-2233-4466
Thailand 001-800-2233-4466
UK 0808 234 8789
USA 1-888-50-FOREX (36739)
USA SPANISH 866-272-2715
Venezuela 08001005461
Risk Warning: Trading foreign exchange on margin carries a high level of risk, and may not be suitable for all investors. Before deciding to trade the foreign exchange products offered by FXCM Australia Ltd. you should carefully consider your objectives, financial situation, needs and level of experience. FXCM provides general advice that does not take into account your objectives, financial situation or needs. The content of this Web site must not be construed as personal advice. By trading, you could sustain a total loss of your deposited funds and therefore, you should not speculate with capital that you cannot afford to lose. You should be aware of all the risks associated with trading in foreign exchange products and you should read and consider the Financial Services Guide, Product Disclosure Statement, and Terms of Business issued by FXCM Australia Ltd. before making any decision about whether to trade the foreign exchange products offered by FXCM Australia Ltd. Foreign exchange products are only suitable for those customers who fully understand the market risk. For any questions or to obtain a copy of any documents, contact FXCM Australia Ltd. at support@fxcm.com.au. FXCM recommends you seek advice from a separate financial advisor.

  indicates you will be redirected to a site monitored and controlled by an entity other than FXCM Australia and therefore FXCM Australia is not responsible for the content provided.