Contact FXCM
Client Support Information |
|
|
| Product Enquiries and Service Numbers |
|
| FXCM representatives are available 24 hours a day, while the forex market is open. |
|
Australia Tel: 1800 109 751 | Fax 1800 195 619
New Zealand Tel: 0800 450 331 | Fax 0800 450 209
International Tel: +1 212 609 2952 | Fax +1 212 201 7309
E-mail: support@fxcm.com.au |
|
| Chinese Support |
|
| Trading |
|
| Subject to available liquidity, the trading desk is open from 9:15 AM Sydney time Monday morning through 8:00 AM Sydney time Saturday morning. |
|
| Trading by Phone: +1 212 201 7300 |
|
| When is it appropriate to call the trading phone number? |
|
All FXCM clients are encouraged to call the trading desk under the following conditions:
- No immediate access to the Internet
- Trader fails to receive a confirmation on an order placed online
- Internet failure or failure to connect to the FXCM server
|
|
| For any other enquiries that are not trade related please call FXCM's client support staff, which is available 24-hours a day to assist you at +1 212 897 7660.
|
|
| What if the trade was executed incorrectly? |
|
| If you believe that a trade was executed incorrectly please contact the Sales and Client Services Support Desk immediately. Make sure that you have on hand all information pertaining to the trade including: ticket number, time of the trade, and nature of the problem. The trade will be audited, and when necessary an adjustment will be made in a timely manner. |
|
| Security |
|
| FXCM utilises state-of-the-art encryption, authentication protocols, and one of the best firewall protections to ensure that every transaction and client record is completely authenticated and secure. FXCM employs back up systems and contingency plans to minimise the possibility of system failures. If there is a problem with our server, all open trades, stop orders, and trading histories are saved on our back-up files. All orders are GTC by default. |
|
